Installation Appointment not met

***<br> <br> On 29/09/2015 Telkom confirmed via SMS an appointment regarding line activation/installation for ADSL for the 30/09/2015.<br> The SMS says that this is an all-day appointment and I must available. I make myself available and the entire day passes without a call, email or text from Telkom regarding the appointment. I attempt to call 10210 numerous times but there was never an agent available even after being on hold in excess of 10 minutes.<br> I thought that perhaps in the days that followed I would receive some feedback regarding why the appointment was not met and that it would be rescheduled.<br> The customer service here is truly pathetic, I was asked to sacrifice my day for a no show, no help from the call centre and no feedback following the scheduled appointment. Has Telkom no appreciation of their customer's time?<br>