INSTALLATION APPOINTMENT NOT MET

An installation appointment was scheduled for 7/1/2015 and I received smses to confirm the same. I also received an sms at 11:42 on Saturday the 7th to say that a technician was dispatched, however NOBODY pitched and NOBODY called me. I totally wasted my time on Saturday waiting for a technician to arrive. This is completely unacceptable and your service delivery is pathetic Telkom. If you're going to have an online workflow system, it is imperative that all your points work 100% as there is no recourse for us as customers - we cannot call the call centre because they are not operational on Saturdays - there's just nobody to contact if we as customers need to query.<br> <br> I am currently calling the call centre right now, the first time the agent dropped my call and now I'm on hold forever and it seems like the call's been dropped again. Thanks.<br> <br> Please can you re-instate my order so that I can schedule another time for a technician or put me in direct contact with a technician so that I can schedule a date with them directly.