Installation appointment - NO SHOW

I have ordered a new ADSL line.<br> I paid my R 700.00 deposit the next day as requested by Telkom.<br> I got the necessary communications, confirming an installation appointment for today, 11/11/2015 between 7:30 and 16h00.<br> <br> I HAD TAKEN A DAY'S UNPAID LEAVE FROM WORK TO BE HERE.<br> <br> It is now 16h30.<br> NOBODY HAS PITCHED UP TO HONOUR THIS APPOINTMENT.<br> <br> I phoned the Telkom number, 10213, which I used before. I have now been holding over 25 minutes on Neotel prepaid time.<br> <br> NOBODY BOTHERS ANSWERING THE PHONE.<br> <br> IS IT POSSIBLE THAT A NATIONAL SERVICE PROVIDER CAN HAVE SUCH AN ATTITUDE? <br> I AM STUNNED, ALSO NOW READING MORE REPORTS ABOUT NO-SHOW APPOINTMENTS.<br> <br> Am I cursed to remain a Vodacom customer for life, as Telkom cannot even produce before the contract started?<br> <br> Who pays me for the salary I have lost today taking a day's unpaid leave?