Instalation Service Poor Standard

On 15 October 2015 I moved and contacted Telkom to relocate my land line. By end November nothing was done and i phoned again. This time they did confirm an install date for early December. I waited the whole day at home after receiving sms's that the tech team was on their way. No one showed. The next day i called and was told that the note on the system was that I was not at home and the tech could not do the instalation. Long story short I made another booking for 22 Dec 2015. Got a call from the installer in the morning telling me he cant find my house. Gave him the adress just to be told that the adress they gave him is different and there for he cant come do it and Tellom Sales has to fix this first before he can. Phoned them again today and was told i will have an answer before 12:00 its now 13:20 and no one has contacted me yet.