Insensitive, unfriendly, ***********

I am a telkom customer for over 10years, with an average of R3000 per month of regular unmissed payments.

On 4 January 2023 I called Telkom to indicate that I have changed my bank account and that they should not debit my old account as it is closed. The agent said that since my new bank account is younger than 3 months, I should just pay on the debit date via eft. That's what I DID!!!

When I received my invoice in February 2023 I saw a R200 finance charge for a bounced debit order. Then there was a series of calls where I refused to pay the R200 as it was not my fault and was not informed of the consequences for me changing my own personal bank account. I then agreed to pay the account from my new bank account in full on 15th March 2023. On which my services got suspended on the 16th of March 2023. I called in and told them that I have paid my account, on which they unblocked my account. Today is 30 March 2023 and my account is blocked again. Because my debit order has been unallocated. This contradicts the terms and conditions on the website where a line can only be blocked if, the account is not paid within the due date. Which is not the case. I should not bare the consequence for a payment that has been debited by the company itself. This prejudices myself, my work, my family and friends as i cannot use my regular cellphone number to communicate with them. I also asked that my debit order be canceled, and I will be liable to pay my account via other payment methods before the due date as I dont want to incur this problem again. According to your terms and conditions in Chapter 6 Paragraph 5 subparagraph 2, it states "All monies payable by the Subscriber to Telkom Mobile must be paid by way of monthly debit order, by way of an EFT, or any available payment channel,timeously on due date.......". Today the agent said it's only by debit order and nothing else and they cannot cancel the debit order. This again contradicts Telkoms terms and conditions and violates the customers freedom to choose which method to use.

The terms stipulated when the contract was taken out also does not indicate that actions telkom has taken against me.

In all of this it was not my fault. I was forced to pay R200, now I'm forced to be without communication with my personal space. Telkom you have lost my respect and will eventually lose me as a client, I will also discourage everyone in my sphere to take on services with the insensitive and unfriendly practices and personnel Telkom frequents itself with.

I will never be able to understand how Telkom hires personnel with *********** knowing of their written terms and conditions and in adequate advice. I also fail to understand how they force clients to pay them money due to their incompetence. I have never missed a payment. My disgust of your services and practices cannot be highlighted enough.