Insensitive and unreasonable

<p>Last month (July 2016) my grandfather told me that Telkom phoned and said he owed R500 something on the landline. We have not been recieving invoices for any charges for the landline , we were both under the assumption that it was a prepaid line that only required airtime to be bought if needed. This month (August 2016) he received an invoive stating the balanced owed is now over R1000. I went into store (Southgate) on his behalf to find out what these charges were for and barely got any help at all. I was even told that they dont deal with those issues and we should phone the call centre. I did however find out that there was a debit order supposed to be paid for R155 a month since I dont know when...</p> <p>The reason my grandfather and I do not know about what deals were made with this landline is because my grandmother was the only one who used it, so she is probably the one who signed the deal and it was probably her account that the debit order was coming off of. She has passed away January 2015; that is over a year and a half ago. This month my grandfather even paid R400 of the balanced owed without really questioning.</p> <p>He told me today that Telkom phoned again saying that he has 48 hours to pay the balance otherwise legal action will be taken. That made me furious. How is a pensioner supposed to find an extra R1000 to pay a bill he never knew about? Why wasn't the landline connection just cancelled after 2 or 3 months of the subscription not being paid? Why weren't ther invoices mailed every month so we could become aware of the problem sooner? I understand that the landline is in his name, but he did not sign any agreements for that R155 a month. If Telkom claims he did they should prove it was him and not my grandmother. Telkom should show some sense and compassion, not just greed.</p>