CN
Cobus N

1 reviews | Active since Aug 2011

14 Jun 2017, 09:19

Insensitive and poor billing to boot

<p>After widespread damage to infrastructure in Knysna (where we live) Telkom has now sent me two sms's advising that the network has been restored. This is clearly not the case in the Eastforf area and I find it both unprofessional and insensitive to send out such patently false information.</p> <p>Despite numerous requests I am not receiving any invoices from Telkom and can also not access same on mytelkom, also reported several times. Also, I ported my ADSL line and uncapped data to Axxess beginning of April, yet it would seem that I am still being charged for both? Impossible to get hold of anybody at Telkom, even their online fault reporting is not working!</p>

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Replies (1)
Telkom
Telkom's reply15 Jun 2017, 09:14
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,