insane incompetence

In February 2015 I called telkom first to enquire about their home wifi data and thereafter to have it installed. From that day forth it has been 1 problem after the other. I asked for a 10 gig package and specified that I cannot afford to pay over R1000 1a month for phn and data. Eventually after the 3 day long effort to self install the equipmer provided bt them( which should have been a few hrs, had they provided proper information from the start, as well as countless hrs wasted on hold on the call centre) they activate a 100gig data package and bill me pro rata for this. I call in to complain, after countless hrs on hold and being transferred from department to department, they eventually realise that it is their mistake. They ask me to pay the R1700 bill to avoid being cut off And not to worry because after they downgrade my package from a 100g100gig to a 20 gig they will refund on the next bill. They don't!. I call in again, eventually they say its been escalated and they will get back to me. they don't bt a average acc comes is with some discount. Itjis month they have not reloaded my 20gig data package now I sit with no data and no answer on the call line fr ages. <br> FUMING