1 reviews | Active since May 2014
Inq. ref.: ***8
<p>i changed my debit order date to the last day of the month(previously 25th) and my bank acc. On the 12/12/2016 h8ta tried debiting me and now i've incurred a returned debit charge of R115 at my bank. today (15/12/2016) i was debitted R180 where as my premium is R49.</p> <p>This has to be the worst service ever!</p> <p>Do customers not get notified on changes to their contracts?</p> <p>I want my money back as my premiums are up to date!!!</p>
Hello nontobekomkize
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello nontobekomkize
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day Nontobeko,
Your query has been sent to our Accounts team for further assist, please note that the R180 debit order hasn't reflected on our side.
Kindly note that for each returned debit order there is a charge of R136.35. We have asked our team to look into this charge on your account as you have changed your banking details.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day Nontobeko,
Your query has been sent to our Accounts team for further assist, please note that the R180 debit order hasn't reflected on our side.
Kindly note that for each returned debit order there is a charge of R136.35. We have asked our team to look into this charge on your account as you have changed your banking details.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,