Inneficient bluetrail staff

<p>Good day</p> <p> </p> <p>July 2016 i went to Clearwater telkom to take out a lte contract 30+30. The staff informed me that i have to deal with Sian alman from bluetrail as i apparently did not have lte signal according to them, but I assure you, telkom coverage map is incorrect.</p> <p>Sian got in contact with me, filled out the contract information and cancellation of older contract that i had, that being promo 5.</p> <p>She delivered the new contract with the router and sim. </p> <p>I noticed in august that i am still being billed for my old contract and that it was active. i informed sian of this and she said that the cancellation was submitted and its a months notice as we discussed. And she promised to follow up. </p> <p>Then in September, i am still getting debited, sent an email to sian, no response to date. I sent another email on the 6 november 16, no response.</p> <p> </p> <p>Firstly, was that cancellation sent, i have had a few months of debits, which have costed me +-R800 which should have been cancelled, where is it and you guys should take responsibility for sian's inneficiency as well your staff not cancelling, i should not be losing money because of you!</p> <p> </p> <p>Secondly, because of lack of faith in the ppl you use, i went into the Clearwater telkom shop today and submitted a cancellation. I was told that i need to hang around my phone so as to not miss your call else my cancellation wont go through, really? I must now sit by my phone until you phone otherwise i will miss authorizing canellation, thats absurd guys!</p> <p> </p> <p>Thirdly, because who is going to compensate me for billing me for a contract that was cancelled, or supposedly submitted for cancelation by your bluetrail employee. This will probably amount now to around R1000 that this has costed me. </p> <p> </p> <p>Fourthly, you need to make 100% sure that case number ********** 9, is dealt with. I dont believe this whole if i miss the call from you that i miss cancelling. Its stupid. I walked into a store, filled out a cancellation form, gave my i.d, you should just do it, I do not have the patience for your inefficient processes.</p>