Initiated Contract with incorrect number

I app**** for a Telkom Mobile iPhone 6s 64GB SmartPlan100 contract back in October. I was already a Telkom Mobile PrePaid customer and wanted to keep my existing number. I was approved and went to collect the phone on 21 October. I was informed that the agent who helped me, LOUISA SEFAKO, had not ported my PrePaid number to the contract, as requested. <br> <br> After several trips into the store and false promises of resolving the issue, I spoke to JAYDINE ORLAM last week, who promised to try resolve the issues and get back to me. I've mailed both Louisa and Jadine several times since.<br> Not once has anyone from Telkom, including Jaydine or Louisa, bothered to follow up, return my emails or in anyway even acknowledge the problem, unless I visit the store. I appreciate that mistakes happen, but the service here has been non-existent. For the past month, I have had to continue paying for PrePaid, while simultaneously paying for a contract that I cannot use because the number is wrong.<br> <br> This problem needs to be resolved now, my correct number moved to the contract, and a refund be made for the first month of the contract. Failing that, I want a full refund, and will return the phone. Regards.