Initial Money taken but no delivery

App**** for Huawei MediaPad online, got a call from a consultant who did not have good customer skills, he told me he will call me to let me know if I was approved or not the following day, he tried calling but I was in a meeting he then left an incomplete message without a number where I can contact him. two days later I received an sms stating that I was pre-approved and an amount of R89 would be deducted from my account, and the debit went through on the 23 Oct 2015. I have not received any communication from Telkom since then and I have tried calling multiple times but was only put on hold forever. I also contacted Telkom by chatting to one of the consultant online but she told me those who deal with contracts will contact me till today. No one answers the phone to tell me what is happening and I have not recieved the device...!!!!!!!