ININCOMPETENCE AND DISREGARD FOR CUSTOMERS.

I don't think they deserve a star at all. On the 27th of July I bought unlimited data on the telkom website,where the transaction was done online and the money went through but the data was not allocated to my Sim which I use on my router at home,after realizing that I went to the nearest telkom shop to find out why that was so to my surprise one of the guys at the shop asked me to not buy online anymore because a lot of people have experienced problems with the allocation of the data onto their Sim rather I should buy the data directly at their store,I was then told to call the customer services as they will be unable to assist. I called the customer service and was told to go to the bank and ask the bank to query the transaction directly with telkom when I did my bank told me that was not possible as they only do that when its a *****ulent case and in my case which wasn't so the bank advised me to send the proof of payment which I did after calling them back,I was told it takes up to 72 hours for the money to clear on their part and I waited after that I called again and was told they would create a case number for me and no one bothered to send it to me.Its been almost two weeks now,when I call them everyone tells me different stories,the other one last week told me by Monday my case would be dealt with and I would be called then came Monday no one communicated,Tuesday I called and was told by close of business,today Wednesday another one told me the matter will be dealt with in 7 days. What kind of circus is telkom running,hiring *********** people who don't even know what their doing. Treating their customers like trash,I mean what is so difficult about allocating the data I bought but at this point I no longer want their stinking data all I want is my money never in the history of my life have I seen such disgusting incompetence from a big service provider. I AM EXTREMELY UNHAPPY WITH TELKOM AND WOULD NEVER RECOMEND ANYONE TO USE THIS NETWORK.