*****ing peoples money

To Whom It May Concern, I am writing to express my extreme dissatisfaction with the way Telkom has handled my account. While I was physically at Trade Route Mall to pay my account, I received a notification that my service had been suspended. This is completely unacceptable, especially considering I was actively resolving the payment at that very moment. To make matters worse, I was then informed that I allegedly have an additional R800 outstanding — an amount that was never communicated to me prior to this incident. This kind of disorganized and inconsiderate service is not only frustrating but also disruptive. I demand a full breakdown of my account, including all charges leading to this supposed outstanding balance. I also expect my service to be reinstated immediately while this matter is being resolved. If this issue is not addressed promptly and professionally, I will have no choice but to escalate it further, including lodging a formal complaint with ICASA and exploring alternative service providers. I expect a response within 24 hours.