Infuriating Service from Telkom

<p>I have now been cut-off, 'due to inactivity' from a Telkom (online) chat agent twice. This time her name was Zinhle Zwane.<br />On both occasions I was in the middle of typing out my response and was cut off due to 'inactivity'- this was within a 2 minute period. Unacceptable.<br />Yet, I waited 20 minutes to be moved from a technical agent to a sales agent.</p> <p>I want an answer as to why it it acceptable to make a customer wait 20 minutes, yet you cannot wait 2?</p> <p> </p> <p>Also, this is in light of my request to have my ADSL line moved from my old house to my new. The date provided to me was 3 weeks away from the date I placed the cancellation. 3 weeks is unnacceptable. I do not care that you have a 7 -21 day policy- anything above 14 days is unacceptable. Making it your policy does not make it acceptable.</p> <p>I am an IT Consultant and rely on my internet connection to do my work. You are impacting on my work.</p> <p> </p> <p>Finally, your online chat consultant has **** to me. I corrected her, told her that what she was saying was not true, directed her to the telkom URL that shows what she is saying is not true- yet she continued to push the false statement. Zinhle Zwane was her name.</p>