<p>This is more of trying to get information than a complaint.</p> <p> </p> <p>I am currently a Telkom customer and would like some information / answers with regards to the proposed rollout of VDSL and or Fibre lines in my area.</p> <p> </p> <p>I currently have a 2mb line and am told that the maximum i can upgrade to is a 4mb line. However i did visit a Telkom store at Gallera, Amanzimtoti and the consultant advised that according to information that he pulled up on his screen there could be a possibility of a 10mb line. I filled in forms for the upgrade only to receive an SMS from Telkom that a 4mb line is the maximum that i could apply for in my area ?</p> <p> </p> <p>He advised that there was a project that was started for upgrading lines but this has been shelved and fibre lines are to be rolled out. I remember him advising that although a 4mb line is available i could get a 10mb line , this would need to be checked from the exchange. Was this test ever conducted ? I understand i can apply for wireless coverage which will be quicker ( not sure of the speeds ) , however this can vary depending on weather , which will not suit me at all ( again this is what i have been lead to believe )</p> <p> </p> <p>There seems to be some conflicting information i am getting ? </p> <p> </p> <p>Please could you investigate this matter and let me know if there is or not going to be an upgrade in my area and when this is going to happen.</p> <p> </p> <p>If nothing is on the cards i am going to have to look at an alternative service provider.</p> <p> </p> <p>Telkom line ********** </p> <p> </p> <p>I trust that you will give my query your urgent attension .</p> <p> </p> <p>Regards and thanks,</p> <p> </p> <p>Alan Dean</p>
Hi Alan Dean,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Alan Dean,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Good afternoon Launa,
Thank you for your reply. Have you any idea how long your investigation is going to take ? This matter is rather urgent and i need to get some sort of feedback ASAP , or else i need to evaluate my options.
Thanking you in advance.
Regards,
Alan Dean
Good afternoon Launa,
Thank you for your reply. Have you any idea how long your investigation is going to take ? This matter is rather urgent and i need to get some sort of feedback ASAP , or else i need to evaluate my options.
Thanking you in advance.
Regards,
Alan Dean
Yet another 5 days and still no update ! Is my question that difficult to provide me with some insite or is Telkom JUST NOT INTERESTED ?
Yet another 5 days and still no update ! Is my question that difficult to provide me with some insite or is Telkom JUST NOT INTERESTED ?
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