INFORMATION NOT DISCLOSED

After taking up a contract with Telkom in December 2015 I was explained in detail about the installation fee as well as monthly subscriptions. Our conversation was : <br> <br> 1) There will be an installation fee of R800 and a line rental fee/ADSL Line fee. All in order. <br> <br> After my second debit order went of and the R800 installation fee was not processed i tried to contact Telkom numerous of times with no answer (holding the line for over an hour) i decided to go to the telkom store in the Clearwater mall where once again there was no service. I wanted to pay the outstanding R800 - which is R989 all of a sudden. <br> <br> They showed me away saying i must phone this non responsive call centre. Currently holding for another 20minutes.<br> <br> Then Telkom has the audacity to send me an sms saying im in arrears when i HAVE been trying to get hold of anybody.... Why dont you phone me... and tell me how i can PAY!!! That is all im asking... never said that i would not pay the now overpriced installation bill. No One ever advised me how this installation fee can be paid, i still have no idea where and how this should be done. <br> <br> So frustrated with *********** service from Telkom.