Inferior service - very disheartening.

Very disappointing service from Telkom, the list is soo long it's sad to think that people who work there don't care about their jobs especially considering a number of people loosing their jobs! Worst service ever, I will never recommend this network service provider to anyone!!! I've been with Telkom for over 5 years and their service is not getting any better but going down the drain. I will list a number of frustrating issues I've experienced with them and not even one has been resolved since. 1. Upgraded my contract with the, for a dual deal - asked all the right questions and given all the wrong answers. 2. After requesting that the 2x phones be added on the insurance plan I was told yes it will be done - never was. 3. My old phone was ****** called to claim ****** phone - I was told I can't claim because it's not covered. It was such a headache fighting that issue so I left it - not know am still going to have to deal with these people anyway. 4. Months later my new phone gets ******, I try to claim only to be told ohhh no you can't claim the P40 was not cover, P20 is still showing on the system as the insured handset - like what on earth is this!!! It's been such a mission till this day. 5. Finally managed to claim and still waiting for an update like forever! 6. The other thing the bill statement seems to be increasing every month being billed for subscriptions am not even using. I've called a number of times trying to sort out this issue and nothing, the last person called Abigail assured me that she will have it sorted out and request for the subscription to be removed but I still got billed way too much. Nothing seems to be done to satisfy the customer, nothing at all.