Inexperienced staff

Its rather ridiculous how inexperienced and knowledgeable your online chat support staff are. I've attempted to speak to 3 different people, all of which come up with useless troubleshooting steps which have no significance to what I'm trying to get support on. Its as if they seem to work from a little troubleshooting list stuck to their screen and cannot proceed till they have satisfied all the items on their list. As a customer, I have already processed all of these steps way before seeing support.

All I want is someone to report a case to a technical team for them to repair my LTE which has been running at weakened signal for the last 2 days.

The last lady - Tracey Mdebele, was what pushed me to write this hellopeter report. She was obviously knowledgeable about the field she was working in, asking me to do troubleshooting steps which do not apply to my particular account, eventually she closed off the conversation abruptly claiming that she would report a fault and send me the case number. This wasn't done of-course.

How about Telkom hires some actual support staff to fill these positions? They really are the front line to the customer and are doing a poor job.