Inexperienced , Lady and *********** staff , lack

I I reported sim card ****** on Wednesday the 13th of May 2015,at the store I spoke to the lady which I think is the supervisor. She said we could not do a sim swap as I needed both my id and proof of address , so she said we can suspend the line for the time being. Which I agreed to. She asked one of the ladies to assist her , clearly she didn't know what she was doing. The following day I came in the store with the necessary documents to do the sim swap. Which was not possible as the request had to be send to head office to authorise, head office was called and according to Thabang the guy who was assisting me done. He said that he will not be in on Friday to follow up but Tatenka would be available to help and her will discuss the matter with him. So this morning Friday the 15th I phoned the store 7 times , even holding the line for 10 min for the Lindani lady who is supposed to be the manager. What a lousy and *********** person to ever deal with, she has no sense of urgency and no brain cell either. When I called back at the store I was told that Lindani was busy with the client and would call me back, I explained to the guy I think he's name was Darrel or something he said he