inexperienced, careless, stupid, rude, annoying, illiterate consultants working for a Tuckshop called Telkom

I regret taking a mobile contract with telkom. i have been calling telkom for the past 3 weeks in regards to debit order enquiries. In June 27th i chnaged banking details to a different bank and i asked the consultant (Ramokone Matlou )when will they start debiting the new acc, without even thinking about the information she was giving me, she said it will will be from the month of Aug 25th and i should make sure thatmy old acc has funds and i did deposit money on the old acc. to my suprise on the 25/07/2019 my new acc has been billed and it was rejected and i called on the 26/07/2019 and i spoke to William Tsolo who confirmed that his Manager Charmaine Mafole will credit the penalty fee of R202 back in my telkom acc so that i dont get billed for it. 4 days later i call to check if this has been done Noami confirmed it hasnt and i requested to speak to a manager, they placed me on hold for 2 flippin hours and i couldnt get through to the manager. on the Very same day i got an sms saying i need to pay R1026.00 and when i asked what was that for it was not reflecting on their systems and that was in the morning. In the evening my acc was billed the same amount they said it wasnt on the system. when i called in the following morning 31/07/2019 i requested to speal to a manager and Levi came to the phone who stupidly said i need to reverse the funds back into my acc not taking into consideration that my credit score will be affected for the second time becase of this, bank charges on a current acc. when i made him aware of the implication he said if he were to reverse the process will take about to 7 working days for the funds to reflect on my acc. i decided on reversing the money because it was meant for something else not Telkom. i then followed up on that penalty fee again on the 11/08/2019 i spoke to Jeanette Khuzwayo who confirmed after a long debate trying to prove my point that her manager will credit the money in my acc again. i requested to speak to her manager Lungi Cele she said that she is still busy with other clients. i got both their email address. i sent follow up on the 12,13,14 August 2019 no response or whatsoever from the both of them. on the 12/08/2019 i called again to check if this has been done and i spoke to Lusanda who confirmed that the only way to resolve this is if he logs a case for me and he did he said the TAT is 72 hours and he gave me his manager's email. on the 13/8/2019 i sent Lusanda's email requesting for feedback another consulatant said it will be sorted by Friday. today i called in and requested to speak to the billing department and i ws told that i cant and i shoudl wait till next week thursday for feedback as now the TAT IS 72 WORKING HOURS. Telkom consultants are not experienced, neglegent, careless, rude, annoying, illiterate people that are thumb sucking information. they should close their contact centers and the business as whole because they have no idea on how to run a business. i am sooo frustrated and disgusted with what they are doing with people's monies. they dont even show remorse for that matter!!!!!!