Inexcusable service delivery

Ntombizodwa Dlamini, branch manager at Telkom Key West, denied my requested service on the 6th of June around 14:00, based of the fact that I wanted to use my valid, south African issued passport and not green ID book. Previous sales and services were allowed with my passport with no hassle. Checking even on Telkoms website, it's advised that potential or active customers should bring valid proof of address and ID OR Passport. There is Not, however, a statement advising that South African citizens must use their ID and non citizens must use a passport, it states that either will suffice, so long as it's valid identification. True testimony to the lack of service delivery and false adverti*****t was when I walked no more than 100 paces into a Pep store, bought and successfully Rika a Telkom Sim card with the same passport and proof of residence I attempted to use at the Telkom Branch