Ineptitude a Telkom

<p>Since 29 Setember 2016 I have tried to cancel my telkom service. I called the accounts department on the hw to go about cancelling and that it would 30 days. I called the accounts department to follow up on the 25 October assuming that the cancellation was in process only to fine out that nothing had been done.</p> <p> </p> <p>I then resent the cancellation form and documents severals time and call and spoke to about 8 people in the accounts depart of with vary answers. I was told that there is a backlog and they will backdate the cancellation when it gets done.</p> <p> </p> <p>I have spoke to Ashley the supervisor in the cancellations department and sent him all the documentation together with emails that have been sent. Still no joy. A Mr Swart from Cape Town accounts department, called to follow up on the account payment and I stated what had transpired. He said he would look into and assist with cancellation. He gave me his number to call in case it is still not resolved and he does not answer his phone.</p> <p>I have never experienced such blatant disregard for clients and ineptitude anywhere else other than at Telkom.</p> <p>Telkom take responsiblity and look after your clients, please cancel my service for the landline ********** 396, it has gone on for far too long.</p> <p> </p>