BM
Bev Moss-Reilly

1 reviews | Active since Mar 2010

28 Jan 2017, 23:40

INEPT TELKOM THEY DONT KNOW HOW TO SORT OUT PROBLEMS

<p>In December 2015 I ported over a number from TELKOM to CELL C because I could no longer handle their abomnable service. After 10 months of all going smoothly in terms of receiving all bank notifications of activity on my account as well as OTPs it suddenly stopped.</p> <p>I contacted ABSA who told me that the problem doesnt lie with them but really with my service provider CELL C. Cell C ran tests allegedly and said that the problem lay with TELKOM as it wasnt done properly. So since 24 November I have phoned ABSA CELL C & TELKOM daily and they are all passing the buck. Not one of them knows what is going on or can help. They have excuses and are pushing me from pillar to post daily. I am desperate as this is important to me. Where to from here! Are they all just as *********** as easch other! I am at the end of my tether. Do I change all service providers as they are all just as useless as each other! </p>

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Replies (2)
BM
Bev Moss-Reilly's update01 Feb 2017, 18:17
Reviewer Update

Hellopeter is a fabulous platform for naming and shaming as it achieves the result of the company jumping to respond BUT my frustration levels are by no means any lower as the same pattern remains in place:

Not taking ownership

Not following through

Passing the buck to one of the others

Not knowing how to solve my 3 month problem.

How does one get to speak to the top brass or at least someone who knows what they are talking about.

This cant carry on!!!!

BM
Bev Moss-Reilly's update02 Feb 2017, 18:04
Reviewer Update

And so the buck keeps going around!