Inept Telkom

Unfortunately, I cannot give them no star.

I logged a fault with Telkom and after months of no service, I cancelled my line online.

Three weeks after cancelling a technician arrived to fix the fault with the cable and then due to this I called to say I no longer wanted my line cancelled. Four months later, after thinking they would no longer cancel, the line was cancelled.

I then went inside the store to apply for a new line which after waiting for 2 months I learnt does not work. I then app**** via telephone and still waiting after 3 weeks. When you call, they cannot assist you because not everyone has access to all systems and cannot view your details. Whats the point of a service desk??

Or they are off-line.

Processes are clearly not working at Telkom and I refuse to be affiliated with an *********** organisation that knows nothing about sales and customer service.