1 reviews | Active since Mar 2011
Inept, tardy, disinterested service and still being billed
<p>Contract & Service Cancellation Form first submitted 1 Nov 2016. No contact made as per their automated reply. Visited Cresta Branch 1 Dec to enquire. Had to re-submit everything. Finally received email that cancellation request had been backdated to 1 Nov 2016......helllloooo !!! Was assured on 2 other visits to same Branch the debit order was cancelled.....LIES. Debit order payment went thru again on 3 Jan 2017. Service should have been cancelled end Nov 2016. No written confirmation that service contract is cancelled. Impossible to reach anyone via phone. Emails are at best only partially answered with a touch of irratability. Cannot in good conscience EVER recommend Telkom to anyone.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Got an email from Celiwe on 8 Jan 2017,
Celiwe your understanding is WRONG. Please read my complaint correctly:
"Contract & Service Cancellation Form first submitted 1 Nov 2016. No contact made as per their automated reply. Visited Cresta Branch 1 Dec to enquire. Had to re-submit everything. Finally received email that cancellation request had been backdated to 1 Nov 2016......helllloooo !!! Was assured on 2 other visits to same Branch the debit order was cancelled....."
I already re-submitted EVERYTHING on 1 Dec 2016 to Karen Mngomezulu, Representative at Customer Service, who also assured me the cancellation would be BACK DATED to 01 Nov 2016, which REMAINS the original date of cancellation request. Please go back into your records for verification of all documents.
I CANNOT UNDERSTAND WHY THIS IS SO DIFFICULT TO COMPREHEND !!!!!
will email you these AGAIN under separate cover to your email. DO GET IT RIGHT !!!!
Got an email from Celiwe on 8 Jan 2017,
Celiwe your understanding is WRONG. Please read my complaint correctly:
"Contract & Service Cancellation Form first submitted 1 Nov 2016. No contact made as per their automated reply. Visited Cresta Branch 1 Dec to enquire. Had to re-submit everything. Finally received email that cancellation request had been backdated to 1 Nov 2016......helllloooo !!! Was assured on 2 other visits to same Branch the debit order was cancelled....."
I already re-submitted EVERYTHING on 1 Dec 2016 to Karen Mngomezulu, Representative at Customer Service, who also assured me the cancellation would be BACK DATED to 01 Nov 2016, which REMAINS the original date of cancellation request. Please go back into your records for verification of all documents.
I CANNOT UNDERSTAND WHY THIS IS SO DIFFICULT TO COMPREHEND !!!!!
will email you these AGAIN under separate cover to your email. DO GET IT RIGHT !!!!