Inept service from Telkom.

I app**** for Fibre to my home on the 28th March 2019. Telkom disconnected my ADSL about a weak later and when I pointed out that my ADSL was off they closed my Fibre application as completed. I went back to their retail outlet in Hemmingways East London and reapp**** for fibre and since then have had no ADSL. On friday 10/05/2019 my landline was disconnected and I now have no telkom service to my home. When I reported my line faulty I was told my account was in arrears. This was not the case. When I check the status of my fault log the system shows that the fault is being handled by a technician. No one has come to attend to the fault. My reference number is: ********** 6