inept service

From 15/02/15 no lte signal was told technicain would be at my home 3pm today made sure i was home at half past two no one pitched phoned 081180 to complain was told line manager would call back waited an hour and a half no call back phoned the same number was told case was lodged incorrectly and thrown out of sytem,so here are the useless case numbers i have recieved ***4,sm92109,***3,***1. Is there an ombudsman that can get this sorted out i have spent R3600 on data and have no acess to it which expires in 365 days. Please is there a legal route that will ensure delivary of service as i have paid for it. Does the consumer protection act cover this? telkom have not resolved the issue. Inept service in my opinion