1 reviews | Active since Jul 2012
Inept outsourced call center
Tried changing banking Details This took seven calls to your outsourced call centre.
Telkom still debited the old account. Debit order was unsuccessful (R110 rejected debit fee)
I made immediate payment.
4 days later I received an sms that my account is in arrears I called in and was informed that it was an error and will be resolved.
Four days later the same happened.
In the meantime I was debited three more ties incurring another R330 in fees from an account that I no longer use for these purposes.
Today, 22 days and four calls to your call centre after I first informed them that they made a mistake I received an sms that my service is being suspended.
Now I have to wait the normal 24-48 hours for my line to be reconnected.
Why can't I, as a paying customer, deal with the actual people working on my accounts.
You have been receiving poor reviews from various sources for the functioning of your call center for years.
None yet.
This is the fifth time since 7 August that a manager would have called me back or emailed me to confirm that your fault has been resolved.
Your call center is nothing more than a buffer between paying clients and an under performing service provider
None yet.
This is the fifth time since 7 August that a manager would have called me back or emailed me to confirm that your fault has been resolved.
Your call center is nothing more than a buffer between paying clients and an under performing service provider