Inefficient, Unprofessional Customer Service

<p>My saga with Telkom continues now for almost a year and dating back to February 2014 when I took out my initial contact. Due to an error on their technical side, my contract was cancelled and reinstated in August 2014 for the same device. So contract expired in February 2016 being 24 months. According to them, contract would only expire August 2016. After much back and forth, they finally understood and cancelled the contract and migrated my number to prepaid, which is supposed to be free of charge. On my June 2016 bill I was charged for Migration Penalty and Admin fees of R670.00. After me querying it in June, I was advised that the case was resolved and closed and my ac credited. MY July statement only reflects R270.00 credit and not the R400 admin fee. So queried it again now and agent doesn't understand how the billing works as shes telling me that the R228.00 that has been billed and come off my bank ac on debit order, is a credit. OMW such incompetance is so irritating and frustrating. I just want this issue to be resolved completelely and fully asap.</p>