MT
MELANIE T

1 reviews | Active since Feb 2016

26 Feb 2016, 11:57

INEFFICIENT TELKOM PERSERVERES WITH EXPIRED CONTRA

Hellopeter, please assist me with cancelling a cell phone contract with TELKOM (which actually expired in October 2015) that they are NOT cancelling. When the contract expired..<br> I tried to upgrade 06 November 2015 (Alberton City) JHB but...after three visitsThe phone was still NOT in STOCK. (16 Nov 2015)I cancelled the contract in Alberton City and signed a document which they would fax to the relevant department at Telkom. On 10 Dec 2015 I went to EASTGATE (Telkom) to again cancel the contract- NOMSA (REF ***6). 31st Dec2015 Telkom called to confirm cancellation from effect 31st Dec 2015.(REF***3) On 31Dec Telkom overcharged my acc by R340-00, on 01 Feb Telkom took R684.50 then on 10 Feb16 Telkom took R1363.00. They will not cancel the expired contract, take money *******ly from my contract. I am a victim of Telkom whims.

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Replies (1)
Telkom
Telkom's reply26 Feb 2016, 13:12
Official
Hello MelanieLT,

Thank you for making contact with us and brining this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

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Regards
Telkom Social Media Team