Inefficient Telkom

We agreed to go with the Fibre option. A technician connected it. Prior to that our ADSL line was out of order for 6 days. Telkom has not activated our Fibre 3 dys, despite saying it would take a max of 48 hrs. We have made repeated calls and written emails, all to no avail. They just shove us from one deot to another. Have NEVER come across such incompetency in my life!! USELESS doesn't begin to describe it.