Inefficient Telkom.

Once again we are having issues with Telkom. Why have a self service portal when it acts in the same way as when you pay for your account by the shop????? I make monthly payments via my self service portal, yet because of delays on THEIR system, we the customer pay the price. I have made a payment 24hrs ago, my account is still disconnected. I cannot get through to a customer care agent telephonically and the "chat agents" are *********** and are like robots , regurgitating the same answers with no substance. I WANT MY LINE RECONNECTED TODAY!!!!