Inefficient Staff. Appalling Service. Inefficient Procedures.

I have attempted to cancel my contracts with Telkom since March 2020. Today is 26 June 2020 and there has been no assistance thereof. I contacted the Telkom mobile client care center on 081180 and spoke to Lindiwe Luthuli. She bluntly stated that she will be unable to transfer me to their complaints department or their superior regarding my complaint that has spanned over 2 months. Tell me Telkom, are your staff members poorly trained to handle complaints? And deliver on basic Service Level Agreements? Or is your policy and procedures self-serving and not customer satisfaction orientated? I am so discussed that Lindiwe Luthuli had to, I quote, "We do not have a complaints department mam". Is she poorly trained or is the above-mentioned true? I am beyond shocked that a company as vast and as old as Telkom does not have a complaints department. You will be losing customers and you will be losing them fast with such poor client service. You disregard and for a lack of a better word, disrespect consumer rights.

I am more than convinced that my decision to move my data contract to Rain Mobile was an excellent one.