MC
Michelle C

1 reviews | Active since Apr 2013

19 Dec 2016, 16:26

Inefficient service

<p>I initially wanted to cancel my data contract as I was leaving the country and I was told that there was a penslty. The consultant told me that I could offer the contract to a friend to continue, which I did and filled in the necessary forms. When she got to the CT Claremont Telkom (Stadium on Main) on the 10th Nov, she was told that the contract was cancelled. Telkom has continued to bill me though this account is closed.</p>

0
Replies (2)
Telkom
Telkom's reply19 Dec 2016, 20:49
Official

Good day

Thank you for making contact with us. Please e-mail us at *** with your ID number for our consultants to assist.

Please quote your reference in the subject line: AI***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply23 Dec 2016, 10:31
Official

Good Morning Michelle,

Please note that your contract was cancelled on the 11/11/16.

The last debit order was R199 end of November which has been credit with R-126.03.

Please advise if you need us to arrange a refund for the money in credit.

Should you need any further assistance, please do not hesitate to contact us.

Regards,

Busi

Telkom Social Media Team

***

Best regards,