Inefficient service

Yesterday my voice line was installed. I then had to apply for that line to be converted to ADSL. Why could this not be done simultaneously? It is totally inefficient. <br> <br> My initial request for a landline for the purpose of ADSL was at the start of January. At this rate it will be completed by end of February? How is that acceptable business practice? How is that sustainable? <br> <br> I really don't understand why I have to wait another two weeks for my voice line to be converted to an ADSL line. The technician was such a friendly, capable man but he is at the mercy of Telkom inefficiencies.<br> <br> I challenge Telkom to change my perspective of the company by having a quick turnaround regarding this matter.<br> <br>