inefficient managers and out dated cancellation process

<p>One of my contracts is at the end of its period, I was advised to complete a cancellation request and e-mail it with a copy of my ID.Telkom does not notify you when documents are received nor is there an auto response after sending the documents,so I decide to hand them in at Telkom Westwood, I made arrangements for them to be dropped off by my girlfriend. At the store she was told by a consultant that she must come back in 4 weeks, she did not argue because she was unaware of the process. This was frustating because it was an inconvenience as well as I wanted the cancellation actioned before I'm debited an additional month. I called Telkom Westwood on 2nd June to complain, I asked to speak to the manager Strigan, apparently he was unavailable so I left a message. I called back after about 3 hours requesting to speak to him but apparently he left for the day, I eventually spoke to Kyle the supervisor, he assured me if I emailed my document's to him that he would handle the cancellation and he would call me with feedback but I did not receive that call. I called again on the 3rd and was told Kyle was not in so asked for Strigan but apparently he was unavailable again, I left a message and to no surprise nothing. Im surprised at a manager level customers satisfaction is not a priority.Please would someone confirm receiving my cancellation documents? </p>