INEFFICIENT, ***********, INEPT CUSTOMER SERVICE

I moved residence on 1 July 2023. On 7 July 2023 I called Telkom and cancelled my Telkom account and was advised that all was in order and my reference number was ***A

I heard nothing from Telkom and assumed all was in order and that, for once, someone had done their job efficiently. How VERY wrong I was.

From September 2023, I've been receiving SMS's from a debt collection agency, VVM, informing me that my Telkom account was in arrears. I immedidately contacted them telephonically and via email giving them the reference number of my cancellation. To date, the email still hasn 't been opened. I know this because I put a read receipt option onto the email.

In the meantime, I received an sms from Telkom informing me that my case number ***6 is resolved and again I assumed that they have checked the reference number against my call and realised their error and resolved it.

Wrong again!!! The sms's from VVM have continued - month after month after month!!!!!!!!!

I was even more disgruntled on Saturday, 16 December 2023, when I received a telephone call from Telkom, again informing me about the outstanding amount. When I advised the woman that I was busy driving and that I did not have any further dealings with Telkom, she ignored me and carried on speaking!

This matter is RUINING MY CREDIT SCORE - to start off with - and secondly - it is absolutely absurd, inefficient, inept, and downright poor customer service which I can only boil down to LAZINESS and SHEER INCOMPETENCE!!!

When can I expect this matter to be resolved??????????????

I have since cancelled ALL of my Telkom accounts (both cellphones as well as the home internet and landline).

on I am MOST upset to have received an sms from VVM informing me of an outstanding Telkom account.

The account was CANCELLED on 7 July 2023 and the reference number of the given communique is:

***A

Sort this out IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!