inefficient and *****

<p> </p> <p>We moved houses beginning of May. We request transferring the landline/internet 2 weeks before moving. It’s been almost 2 moths, and we still don't have landline or internet. They first cancel the order, we followed up (because they don't contact you to tell you that the order was canceled) and they said our new address is unverified, but they don’t give you a solution just the problem. We went door by door to our neighbours (same complex) all of them have Telkom lines, so we used one of their landlines as a address reference so Telkom can "find “our house. After a month, every time we phone (from our cell phones because we don’t have landline) the information is the same, unverified address, since 1 may nothing has been done to help us. A but they took the debit order for the month of May, we paid for a service we don't have and when I request a refund they said they need to ïnvestigate," that is *****.</p> <p>We don't know what else to do, I went to the Face book page and they rep**** saying that they are escalating my case (again they don't offer a solution), and nothing has been done.</p> <p>We both work from home and we are spending extra money buying bundles and airtime. They have no idea the impact they have in people’s lives with their terrible service. Telkom shoud be taking to court for their poor delivery and taking money without providing a service. I've never seeing such a bad service in my life as this.</p>