Inefficient

Logged a call on the 18/01/2018 due to no land line and internet service at home. It has been 14 Days and the fault has still not been rectified still no Land Line or Internet. I have been phoning every single day just to get the same story over and over again. I can not believe how pathetic Telkom has been in sorting out our problem we still have not received a call to say that a technician has been allocated to sort our problem out, we were told that we should go to a telkom store and purchase a ****le. I am at wits end with the disgusting service telkom offers a person.