INEFFICIENCY TAKES ON A NEW MEANING

I cannot believe that a simple request has turned into an expensive time consuming nightmare.<br> I had a telephone and ADSL line which I wanted changed from out business name to our personal name. Everything else was to stay the same. This was eventually done but our ADSL line was cut off so again I had to spend time and money to sort this out. Even though you had our email details, no account was sent so not only did you charge interest on the overdue account but we received no refund for services we didn't have.<br> In addition, for this change of name, you charged me R374-00 for the priviledge. <br> To top it all, I am now trying to link this account to my profile even though the account is in my husbands name and I cannot do it without him going to visit a Telkom office - even when I try and put in his ID details. How do I do it online? After all the whole reason for doing so is that one does not have to run around visitng various offices and waiting in queues.<br> <br> Do you actually think people have time and money to waste like this or is it merely because there is no competition for ADSL lines that you charge customers for your own inefficiencies.<br> <br> I am totally disgusted.