Inefficiency becomes Telkom

I ordered a phone online. I ordered an iPhone 5s 64 G on Telkom's website. After sending my order I received a message saying a consultant/agent will call to finalize my order. When the agent finally called, she told me they had no stock of the phone being advertised. I queried why it is still on the website she explained the phone must still be available in stores. I politely asked her to check which stores those were and she said she could not help me. I asked to speak to the manager who then promised to call a number of stores locates in suburbs near me (i named the areas) and said she would email. This morning she sent me an email saying she could not reach any stores because she doesn't have the correct contact numbers, A Telkom manager cannot get ahold of other Telkom stores mind you she wanted me to contact the stores myself. I do not know where my order stands. I do not know what to do. I am receiving no help.