INEFFICIENCY AT TELKOM

TO WHOM IT MAY CONCERN

I am totally frustrated with the terrible service at Telkom. Do anyone know what they are doing at Telkom.

1. I spoke to Dhiron on 29 October and he informed me that we will get a new router and an upgrade within 2 days. Its now 3 December and still we have not received the router. 2. After much enquiring, I was informed that the address was incorrect on the parcel and it was sent back to Telkom. 3. I have called Telkom on 29 Oct; 19 Nov 27 Nov and 3 Dec. 4. Today I am told by Luwando that no order for the new router has been placed…WHAT IS GOING ON….EACH TIME I SPEAK TO A PERSON, THEY DON’T SEEM TO KNOW WHAT IS HAPPENING 5. I AM SO FRUSTRATED AND ANNOYED WITH THE HORRIBLE SERVICE FROM TELKOM. 6. I had a call from Makuleni on 19 Nov and he promised that within 2 days the router will be sent to me. He took down my address and still nothing has happened. What useless service from all of you at Telkom. 7. I have sent several emails to the “esccentre” and it is being read, but no one is responding to my emails. This is the height of INEFFICIENCY

Dr Roy Venketsamy ********** 474