inefficiency and no service provided

i have been on the phone backwards and forwards between technical support, assurance division and sales with my query on our two accounts and our web hosting for our small business. Everyone just keeps passing me onto the next person between the different departments. No one will transfer me to their supervisor and I have wasted a large number of my professional hours in the last couple of weeks trying to sort this problem out. <br> THIS IS ABSOLUTELY SHOCKING AND DO NOT KNOW WHERE TO TURN