mS
monwabisi S

1 reviews | Active since May 2016

18 Nov 2016, 15:38

Inefficiencies at its best

<p>I visited the liberty mall branch to apply for contr ct which was approved but the branch is out of stock.</p> <p>They can not tell me when the phone will be delievered as the sales person can tell me is to wait her her phone call..</p> <p>Should I wait until god returns ?...why cant there be proper communication with clients...telkom mobile srevice is really shocking and disappointing</p>

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Replies (3)
mS
monwabisi S's update18 Nov 2016, 16:24
Reviewer Update

I cont cted the call centre who said the cant help becouse it was done in branch and advised me to go online and chat...the agent on chat said they cant help me I must call the branch...the branch does not answer the phone..wow...cant believe a company of this sie can be so useless...

mS
monwabisi S's update21 Nov 2016, 17:44
Reviewer Update

********** 319080

Telkom
Telkom's reply23 Nov 2016, 14:51
Official

Hi,

kindly note that we have escalated your query to the store manager to follow up and assist you.

Regards

Tsebo