INEFFICENCY DEFINED

I submitted my tablet for repairs on the 14th of April 2015 due to the charging port not working at TELKOM Mobile SOUTHGATE.I have had no communication via sms whether the tablet was recieved or the progress of the repairs all communication I have had communication eventually when I was called about the quotation of the device which I rejected and felt like it was too expensive so I would make my own plan to fix the device.Now getting the device back is a struggle.I have paid the R188 and the proof of payment was sent to the consultant from the courier company the same day.Now when my device needs to get delivered to the store its a struggle on its own.I have complained on various social networks and the urgency on this matter is not existant.I am paying R297 on this tablet and I am not able to use it.How hard can it possibly be to bring back a unfixed device.