Ineffective Telkom Technicians

<p>Logged a noisy line fault mid-February. Soon thereafter, the line went dead. After two weeks, still no technician assigned or progress, so requested an escalation. Yesterday, a technician arrived, did minimal work and told me the line was clear, working and speedily signed off on the fault. Approximately 30 minutes later, I attempted to use the phone and was faced with the same noisy problem experienced before and immediately logged a repeat call-out with a Telkom Customer Care Consultant, who verified that she could hear the noise. Today, the phone is completely dead, again! I have taken the brand new apparatus for testing and it tests fine along with spare units, so clearly the problem lies with inefficient technical staff? Now, how long is this going to take, since I am back at the bottom of the pile?</p>