Ineffective, inefficient faulty services

Greetings, Dear Sirs/Madam my line is dead and works for an hour an off the next cannot understand this telkom line since March 2019 its been out of order. We have been informed of cable theft. Have not received a new device and not received a new sim card to date. Cannot pay for a line that is noisy and unable to hear if and when it works. This is a nightmare for deteriorated and ethical lacking moral business scruples in administering fault repairs and services outdated and lacking. Have enlightened Mr Jason and Busi several times to no avail. As is evident they talk right and walk left as since inception we having same ********** and ********** as they all talk right and walk left. Should Telkom not able to provide after sales services for their faulty lines. Please cancel the line as ine cannot be paying yet charged for faulty services.