Ineffective Customer service

Visited the Telkom office at Somerset Mall on Sunday 25/03/2018 to apply for the relocation of a fix line number from one room to another in and old age home. Was helped and details entered into a secure Telkom website. It took forever to process the info with no success. Details were copied on a piece of paper with the promise that it would be escalated to the manager. Today, 4 days later it is still not logged. Once again the trainee tried to enter the detail on the secure Telkom site. Still no success. I was advised to phone 10210. In phoned them and was greeted with 'Telkom your best data provider'. The next 'Sorry we cannot help you as we are off line' was asked to phone back free a hour which I did. Still they were off line. You cannot even report or get your problem listed. Just imagine how long will it take to attend to this simple matter. Customer service at Telkom is nonexistent.