INEEFICIENT CUSTOMER SERVICE

My husband and I spend a tidy sum monthly on Telkom offerings and based on this one would think that one would get priority on an order.(mobile, landline and data bundle). I ordered the iPhone 5S 32 gig at R369 monthly online on the 28 April. I received confirmation that credits checks etc would be done and I would be contacted within 5working days. As I had not heard I then started contacting TM about my application. I spoke to Oscar and Mosima on customer support-I was told someone would contact me or they would. As none of this happened I emailed the sales team and no one still contacted me. I then went into Kenilworth direct store and the chap there offered to reapply for the 16 gig as they had stock and informed management. I was concerned that I may end up with two contracts. I then phoned Leto and he was just as unhelpful. I subsequently got hold of Lindile and she by far was the most competent and someone from sales did contact me-Mbali. Apart from trying to sell me another phone she kept me holding for a lifetime and the call cut. TELKOM MOBILE why do you allow people to order phones if theres no stock??????. I have waited for two weeks- I would like the phone I ordered!!